Availability

✅ General availability. The UKG connector is available to all ConductorOne users.

Capabilities

• Sync user identities from UKG to ConductorOne

• Resources supported:

  • Roles

Add a new UKG connector

This task requires either the Connector Administrator or Super Administrator role in ConductorOne.

1. In ConductorOne, open Admin and click Connectors > Add connector.

2. Search for UKG and click Add.

3. Choose whether to add the new UKG connector as a data source to an existing application (and select the app of your choice) or to create a new application.

   Do you SSO into UKG using your identity provider (IdP)? If so, make sure to add the connector to the UKG app that was created automatically when you integrated your IdP with ConductorOne, rather than creating a new app.

4. Set the owner for this connector. You can manage the connector yourself, or choose someone else from the list of ConductorOne users. Setting multiple owners is allowed.

   A UKG connector owner must have the following permissions:

   • Connector Administrator or Super Administrator role in ConductorOne
   • Permission to create a service account in UKG Pro

5. Click Next.

Next steps

• If you are the connector owner, proceed to Configure your UKG connector for instructions on integrating UKG with ConductorOne.

• If someone else is the connector owner, ConductorOne will notify them by email that their help is needed to complete the setup process.

Configure your UKG connector

A user with the Connector Administrator or Super Administrator role in ConductorOne and permission to create a service account in UKG Pro must perform this task.

Step 1: Look up your UKG customer API key

1. Log into UKG Pro and navigate to the Service Account Administration page by using the search bar.

2. Locate the Customer API Key at the top of this page. Carefully save this API key, we’ll use it in Step 4.

Step 2: Create a service account

1. Still on the Service Account Administration page, click Add to create a new service account.

2. Give the new service account a name such as “ConductorOne integration” and enter the email address you want to associate with the account.

3. Click to enable the Generate New Password checkbox.

4. Give the service account the View role on the following web services:

   • Employee Export
   • Personnel Integration
   • Company Configuration Integration

5. Scroll to the top of the page and click Save.

6. A new password is generated for the service account. Make a careful note of this password, we’ll use it in Step 4 along with the service account’s username.

Step 3: Locate your service endpoint

1. Use the UKG search bar to navigate to the Web Services page.

2. The list of web services for your UKG instance are formed like https://example.ultipro.com/services/endpoint-name. Carefully copy the scheme (https://) and domain name (example.ultipro.com) but do not include the subdirectory path (which begins with /services in our example). In our example, you’d copy http://example.ultipro.com. This is your service endpoint.

3. Save the service endpoint. We’ll use it in Step 4.

Step 4: Add your UKG credentials to ConductorOne

1. In ConductorOne, navigate to the UKG connector by either:

   • Clicking the Set up connector link in the email you received about configuring the connector.

   • Navigate to Admin > Connectors > UKG (if there is more than one UKG listed, click the one with your name listed as owner and the status Not connected).

2. Find the Settings area of the page and click Edit.

3. In the Customer API key fields, enter the API key you looked up in UKG in Step 1.

4. In the Username and Password fields, enter the username and password for the service account you created in Step 2.

5. In the Service endpoint field, enter the service endpoint as described in Step 3.

6. Click Save.

7. The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

   If you encounter a 403 error at this point in the process, double-check the permissions on your service account and try again.

That’s it! Your UKG connector is now pulling access data into ConductorOne.

Configure the UKG integration using Terraform

As an alternative to the integration process described above, you can use Terraform to configure the integration between UKG and ConductorOne.

See the ConductorOne UKG integration resource page in the ConductorOne Terraform registry for example usage and the full list of required and optional parameters.